Privacy Policy
This Privacy Policy applies to Planium Yazılım Mühendislik ve Ticaret A.Åž. (referred to as "Planium," "We," or "Us" throughout the document), a company incorporated under Turkish law with its registered address at , Çankaya, Ankara. It is designed to inform you about how we collect, process, and protect the information you share with us through the Planium Guide Mobile App or other methods, such as visiting our website or contacting us via email. We strongly recommend that you read this document carefully to fully understand our practices.
Before using the Planium Guide Mobile App, you must accept both the Planium Terms of Use and this Privacy Policy. If you do not agree with the terms outlined in this policy, you should refrain from using any of our services, including the app and our website. If you wish to communicate with Planium but prefer not to have your information processed as described below, please indicate that clearly when you contact us.
1. Introduction and Basics
This Privacy Policy outlines the principles and practices we follow regarding the collection, use, and protection of your personal information. It covers how we handle personal data that you share with us, either through the Planium Guide Mobile App or through other methods such as our website or email. Any information that does not qualify as personal data is not subject to this Privacy Policy.
From time to time, we may need to update this Privacy Policy—such as when we introduce new services or when regulatory changes require us to provide additional information. These updates become binding as soon as they are posted, so we recommend regularly checking this page to stay informed about how we handle your personal information.
Planium Yazılım Mühendislik ve Ticaret A.Åž. acts as the Data Controller for the personal information you provide. Any requests or inquiries related to your data should be directed to us via email at planiumteam@gmail.com or to our physical address, which is located at the end of this Privacy Policy.
As outlined in our Terms of Use, the Planium Guide Mobile App and all other services are intended for individuals aged 18 and older. If you are under 18, you may use our services only with the involvement and supervision of a parent or legal guardian. If you submit any information on behalf of a child, you confirm that you have obtained permission from the child’s parent or guardian to do so.
Purpose of this Privacy Policy
The purpose of this Privacy Policy is to:
- Clearly and transparently explain how and why we collect, use, and process your data to improve the mobile app and provide a better experience for you.
- Clarify the types of information we collect with your consent, along with the purposes and methods we use to process that information.
- Inform you about any third parties with whom we share your information, as well as the reasons and methods behind these transfers.
- Make you aware of your legal rights regarding your personal data and how you can exercise those rights.
- Outline the extent of our responsibility in safeguarding your privacy and protecting your personal data.
2. General Principles
We are committed to acting in full compliance with all applicable regulations and to respecting your personal rights to the greatest extent possible. Your privacy is important to us, and we approach the handling of your personal information with care and responsibility. In line with this, we uphold the following key principles:
- Lawfulness and Transparency: We will always act in accordance with the law and in a fair manner. We will be transparent about how we process your personal information.
- Accuracy and Updates: We will take reasonable steps to ensure that the information we collect about you is accurate and, when necessary, kept up to date.
- Purpose Limitation: Your information will be processed only for the specified, clear, and legitimate purposes for which it was collected. We will not use your data for any purposes that are incompatible with these original intentions.
- Data Minimization: We will collect only the information that is adequate, relevant, and necessary for the purposes we have specified. This means we won’t ask for any unnecessary information and will securely dispose of any data that becomes irrelevant.
- Security and Protection: We are committed to ensuring the security of your personal information. We will take all necessary measures to protect it from unauthorized access, damage, loss, or destruction.
The following sections of this Privacy Policy will explain how we put these principles into practice.
3. What Information We Collect
We collect various types of information through the Planium Guide Mobile App, as well as other channels through which you share data with us. This information is essential for the functioning of our services and to enhance your experience. Below are the main categories of information we collect:
- Information You Provide: This includes data you voluntarily share with us during registration or while using our services. Examples include your name, birthdate, phone number, and email address. Some of this information may be considered personally identifiable and allows us to contact or identify you.
- Information We Automatically Collect: As you use the Planium Guide Mobile App, website, or other services, we automatically gather certain types of data. This may include your IP address, geolocation, the advertisement ID assigned to your device by our advertising partners, and details about the audio tours you purchase and use. We also collect technical details like the type of browser and device you’re using, your device's technical information (e.g., device model, operating system), your language preferences, information from your device's sensors (e.g., momentum, direction), and your interactions with our services, such as which tours or webpages you have viewed.
- Third-Party Information: We may also receive data from our business partners that is linked to your user profile. For example, if you register via Facebook, the platform may share some of your information with us. Additionally, if you interact with websites or applications that we are partnered with (either directly or indirectly), information related to your usage of these pages or apps may also be shared with us.
Please note that if you choose not to provide certain information, or if the information you give is inaccurate, you may face limitations when using our services.
If any of your information changes, most fields can be updated directly in the settings section of the Planium Guide Mobile App. If you need assistance updating any other information that isn’t accessible through the app, feel free to contact us at planiumteam@gmail.com.
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4. Why We Use Your Information
We collect and process your information for several important purposes, some of which are detailed below. Please note that while these examples illustrate common uses, they are not exhaustive, and similar additional uses may occur as needed:
- To Facilitate Your Use of the App and Audio Tours
We use your information to enhance your experience when using the Planium Guide Mobile App. For instance, if you download a tour, we utilize your location data to guide you along the route, providing relevant information based on your position during the tour.
-To Enable Your User Account
Your personal data helps us manage your account and ensure continuity in your use of services. For example, we link your purchased tours to your account so that, if you switch devices, you can still access your tours by logging into your account on the new device.
- To Support Customer Service
When you contact us for assistance, we may use technical details about your device (e.g., model, operating system) to identify the problem and offer a solution. This helps us address your issues effectively.
- To Improve Our Services
Tracking user interactions within the app allows us to monitor which tours are popular and make data-driven decisions for future content development. We aim to ensure that our new offerings are aligned with the interests and needs of our user base.
- To Communicate When Necessary
We may contact you regarding specific issues, such as payment problems or when responding to inquiries submitted via email or other channels. Your communications with us are recorded to ensure we can follow up properly and offer you the best assistance possible.
- For Advertising and Marketing
Your information helps us tailor exclusive promotions and personalized advertisements to you, either from us directly or from our partnered advertising providers. For example, we might send you special offers or recommendations based on your past interactions. If you refer friends to our app, we will also process both your information and your friend's data to validate referral benefits. We will only send marketing materials if you have provided prior consent, and you can opt out at any time by following the instructions in the promotional emails or by emailing us at planiumteam@gmail.com. Please include your email address and/or phone number in your request to ensure we stop sending promotions to the correct contact details.
- To Ensure Security and Prevent Fraud
We use your information to perform checks aimed at preventing fraudulent or unlawful activity. These processes may include automated algorithms or human reviews of transactions flagged as suspicious. If your transaction is rejected due to such reviews and you believe this was an error, you may contact us at planiumteam@gmail.com to appeal the decision.
- To Fulfill User Requests
When you request specific features, such as the ability to interact with other users or leave reviews, we may use your information to facilitate these interactions or to publish your content.
-To Comply with Legal Obligations and Resolve Disputes
Legal obligations may require us to retain and use certain information. For example, under Turkish law (Law No. 5651, Regulation of Publications on the Internet and Combating Crimes Committed by Means of Such Publication), we must keep access logs related to your use of the app and website. Additionally, tax, commerce, and other regulations may require us to keep operational records that include your data. In the event of legal disputes, we may review and provide relevant information to courts or other authorities as required.
In summary, your personal data is crucial for ensuring a smooth, secure, and personalized experience within the Planium Guide Mobile App. It helps us improve our services, protect against fraud, comply with legal requirements, and address your specific requests efficiently.
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5. Our Legal Basis for Processing Your Information
We process your personal data based on several legal grounds, depending on the specific circumstances and purposes for which the information is being used. These legal bases include:
- Performance of Contracts
When you use the Planium Guide Mobile App or any other services we provide (e.g., downloading audio tours), we need to process your personal data to fulfill our contractual obligations. This includes enabling your use of the app, providing purchased content, and maintaining your user account.
- Legitimate Interests
We may also process your personal information based on our legitimate interests, provided that such processing does not override your own rights and interests. For example, we may use information about your previous activities to allow you to review your transaction history, or we might conduct statistical analyses to improve our services. These activities are essential to the smooth operation and enhancement of the Planium Guide and its features.
- Consent
In some cases, we rely on your explicit consent to process your information, such as for sending marketing materials or gathering your opinions through voluntary surveys. You always have the right to withdraw your consent. If you choose to do so, you can notify us via email at planiumteam@gmail.com or by sending a request to our physical address listed at the end of this Privacy Policy. In your notification, please include enough information to help us identify you.
Withdrawing your consent will only be effective moving forward and will not affect the legality of any data processing that took place before we received your withdrawal notification. However, after your withdrawal is acknowledged, we will cease processing the relevant information from that point onward.
By aligning with these legal bases, we ensure that our use of your personal data is transparent, lawful, and considerate of your rights and interests.
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6. Cookies and Tracking Mechanisms
When you use our Planium Guide Mobile App or visit our website, we or our business partners may place cookies—small text files—on your device. These cookies help us gather information about your usage patterns and preferences, enabling us to enhance our services, manage our infrastructure, and execute marketing strategies.
If you prefer not to accept cookies, you can modify the settings in your browser to refuse cookies. Be aware that cookies stored on your device will expire after a certain period, and you can delete them at any time through your browser's settings. However, please note that declining cookies may impact your ability to use our website and other services effectively.
We utilize a web analytics tool called Google Analytics, developed by Google Inc. (“Google”), to help analyze how our website is used. Google Analytics employs cookies and other identifiers to collect data about your interactions with our site. Information related to your usage may be transmitted to Google's servers located in various countries and processed there. Google uses this information to analyze website traffic, compile reports for website owners, and provide other services related to internet usage, such as user segmentation.
Google may share this information with third parties if legally required or if those parties are processing the information on Google's behalf. If you wish to prevent your data from being utilized by Google Analytics, you can opt out by following this link: [Google Analytics Opt-Out](https://tools.google.com/dlpage/gaoptout/).
By using our app and website, you consent to the use of cookies and tracking mechanisms as described in this policy. If you have any questions or concerns about our use of cookies, please feel free to reach out to us.
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7. Transfer of Information to Third Parties
To enhance our services, we may engage third-party service providers. Sharing information with these providers is sometimes necessary to deliver a better experience for you. However, we remain responsible for ensuring the security of your personal data and will inform you about these transfers whenever feasible. Importantly, we will never sell your information to any third party that intends to use it for purposes inconsistent with those outlined in this policy.
We utilize several third-party services and software, such as Fabric, Mapbox, Google, Amplitude, Branch, AdMob, Adjust, and Netmera, to incorporate specific features (like maps and advertisements) into our app. We may share certain information with these providers, including your registration details, device model, software version, location, and user behavior. We ensure that these partners take the necessary precautions to protect your information and restrict its use to specified purposes only. They may also transfer your information to another third-party service provider, subject to the same security guarantees, or in other lawful circumstances.
When you purchase digital content within the Planium Guide Mobile App, you will do so via the App Store or Google Play Store, depending on your device. In these instances, you provide your payment details, such as credit card and billing information, directly to the respective store, and we do not have access to this data. However, Planium may send limited information, such as the name of the content you purchase, to the respective store to facilitate payment processing. These platforms may then associate this information with your user account, allowing you to access your content on any device linked to the same store account. Responsibility for the information held by these stores lies solely with you and their operators. We recommend reviewing their privacy policies for additional guidance.
If you opt to purchase digital content through your mobile carrier, we may share your phone number, name, surname, and other account-related information with the respective carrier to facilitate payment processing.
For credit card payments or other payment methods, we share your payment information and certain account details with our payment service providers to process transactions and prevent fraudulent activities.
We frequently collaborate with third-party business partners to provide discounts and free content. In such cases, we may transfer the necessary information you provide to access the promotion, along with relevant account information, to these partners to facilitate your participation and prevent fraudulent use.
Law enforcement agencies and other authorities may request information from us. We will only share your information when legally obligated or when necessary to prevent or prosecute a crime, ensuring that all transfers remain lawful.
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8. Transfers to Third Countries
By accepting this Privacy Policy, you consent to the international transfer of your personal data. Our information technology infrastructure and servers are located in various countries, including Turkey and those within the European Union. It is important to note that some of these countries, such as Turkey, may not be recognized by the European Commission as providing adequate legal protections for personal data. Additionally, some of the third parties mentioned earlier may be situated in different countries.
We assure you that your personal data will only be transferred to countries deemed to provide adequate safeguards or to parties that commit to ensuring the security of your personal information.
If you do not consent to these international transfers, we ask that you cease using our app and any other services we provide. In such a case, you may request the erasure of your information by sending an email to **planiumteam@gmail.com**.
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9. Data Retention
We retain your personal data only for a reasonable duration necessary to provide our services and comply with legal obligations. For example, information such as your email address, name, and purchase history will be retained as long as your user account remains active. Once your account is deactivated, we will continue to retain this information to meet legal requirements and maintain statistics that help us improve our services.
The duration for which we keep information, including usage statistics and app interactions, may vary but is typically shorter. These retention periods align with the relevance and currency of the information and can differ depending on the category of data.
After these retention periods have elapsed, we will delete or anonymize your personal information so that it can no longer be linked to you. Should you wish to request the erasure of your information before the end of these retention periods or if you need more information on this subject, you are welcome to contact us at planiumteam@gmail.com.
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10. Information Security
In accordance with personal data protection regulations from both the European Union and Turkey, we implement reasonable measures to prevent unauthorized access to and unlawful use of personal data. We prioritize privacy and the protection of personal data throughout our business processes, providing privacy-enhancing options as defaults.
The security measures we have in place to safeguard your personal information include both technical and physical restrictions. Access to your personal information is limited to authorized and properly trained personnel, and their access is restricted to what is necessary for them to perform their job functions.
In the event of a data breach despite our efforts to prevent such occurrences, we will fulfill our obligation to inform you and the relevant supervisory authorities about any breached information.
11. Your Rights
We want you to be aware that in line with regulations governing personal data, you have the following rights:
(a) Right to Learn: You have the right to know if we process your personal data, the types of data we process, the sources from which we obtain your personal data, third parties to whom we transfer your personal data (both domestically and internationally), and the retention period for your personal data or how we determine that period.
(b) Right to Access: You can access your personal data and request that the data you provided be given to you or another data controller in a structured, commonly used, and machine-readable format.
(c) Right to Purpose Limitation: You have the right to learn the purposes for which your personal data is processed and to query whether it is used in a manner compatible with those purposes.
(d) Right to Object: You may object to and request a restriction of the processing of your personal data.
(e) Right to Rectification: You can request the rectification of any inaccurate or incomplete personal data about you.
(f) Right to Erasure: You have the right to request the erasure of your personal data when there is no legal basis for further processing.
(g) Right to Notification: You can request notification of procedures such as erasure and rectification to any third parties to whom your personal data has been transferred.
(h) Right to Object to Automated Processing: You may object to any negative consequences arising from the automatic analysis of your personal data.
(i) Right to Indemnification: You have the right to request indemnification for any damages arising from the unlawful processing of your personal data.
You can exercise these rights by sending an email to planiumteam@gmail.com or by sending a letter to our physical address at the end of this Policy. Your application should include the information you provided while registering or using our services.
12. Your Right to Complain - Applicable Law and Competent Courts
If you have any requests or concerns related to this Privacy Policy, you can send them to our physical address below or email us at planiumteam@gmail.com . We will notify you of the result of your request within a reasonable period, and no later than 30 days. Unless your request arises from our unlawful actions and creates an undue burden on us, we may request a reasonable fee to complete your request.
If you are not satisfied with the outcome of your application, you have the right to lodge a complaint with the Personal Data Protection Board of Turkey.
Furthermore, you may exercise your right to request indemnification, as stated in Section 11(i), in the **Istanbul Central Courts of the Republic of Turkey**.
The laws of the Republic of Turkey shall apply, to the greatest extent permitted by law, to your relationship with Planium and the matters addressed in this Privacy Policy.
Contact Information
Trade Name : Planium Yazılım Mühendislik ve Ticaret A.Åž.
Address : Çankaya Ankara
Website : http://www.planiumapp.com
E-mail : planiumteam@gmail.com